Privacy Policy

1Who We Are

We act as the data controller for personal data processed in connection with our website and roofing services, where applicable.

2What Data We Collect

Depending on how you interact with us, we may collect the following information:

• Your name, email address and telephone number.
• Your property address and details about the roofing work required.
• Information submitted through contact and quotation forms.
• Correspondence and communications relating to your enquiry.
• Photographs or documents you provide to help us assess your roofing requirements.
• Technical information, such as your IP address, browser type and device information, where collected through website technologies.

We do not intentionally collect personal data from children unless necessary and lawful in the circumstances.

3How We Collect Your Data

We may collect personal data when you:

• Complete a contact or quotation form on our website.
• Contact us by telephone or email.
• Arrange a property inspection or site visit.
• Provide photographs or other information relating to your roofing project.
• Interact with our website through cookies or similar technologies, where applicable.

4How We Use Your Data

We may use your personal data to:

• Respond to enquiries and quotation requests.
• Assess your roofing requirements and arrange inspections.
• Provide roofing services, repairs and other agreed work.
• Contact you about appointments, projects and contractual matters.
• Maintain relevant service, invoice and guarantee records.
• Manage our business operations and meet legal obligations.
• Protect our website, systems and business against misuse.

We do not sell your personal information.

5Lawful Bases for Processing

We process personal data only where a lawful basis applies. Depending on the circumstances, these bases may include:

• Contract: To take steps at your request before entering into a contract or to perform an existing contract.
• Legal obligation: To comply with applicable legal, accounting and regulatory requirements.
• Legitimate interests: To manage enquiries, operate our business and maintain service records, provided these interests do not override your rights.
• Consent: Where consent is required, including for certain non-essential cookies or marketing activities.

You may withdraw consent at any time where processing relies on consent. This does not affect the lawfulness of processing carried out before withdrawal.

6Who We Share Your Data With

Where necessary and lawful, we may share relevant personal data with:

• Employees and authorised representatives involved in handling your enquiry or project.
• Subcontractors and trusted roofing professionals where their involvement is necessary and the applicable data protection requirements have been met.
• Website hosting providers, communication services and business software providers acting on our behalf.
• Accountants, payment service providers or other professional advisers, where relevant.
• Regulatory authorities, law enforcement agencies or other parties where required by law.

We only share personal information to the extent reasonably necessary for the relevant purpose.

7Subcontracted Work and Referrals

If we are unable to undertake your roofing project, cannot provide a suitable quotation, or believe another contractor may be better placed to assist, we may discuss alternative options with you.

Where we propose referring your enquiry to an independent roofing contractor, we will explain the proposed referral and obtain your consent before sharing your personal information where required.

If you proceed with an independent contractor, that contractor may act as a separate data controller for the personal data they receive and process. Their handling of your information will be subject to their own privacy practices.

We will not disclose your personal information to an independent contractor for a referral without the appropriate lawful basis and any consent required by law.

8Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, taking account of legal, accounting, contractual and business requirements.

Retention periods may vary depending on the type of information and the circumstances. For example:

• Enquiry records may be retained for a reasonable period after the enquiry has been resolved.
• Contract, invoice and tax records may be retained for the applicable statutory retention period.
• Project and guarantee records may be retained for the duration necessary to administer the relevant work and address legitimate legal or contractual requirements.

When personal data is no longer required, we will take appropriate steps to delete it or securely dispose of it, subject to any legal retention obligations.

9Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests.
• Request data portability where the legal requirements are met.
• Withdraw consent where processing relies on your consent.

To exercise your rights, contact us using the details in Section 13. We may need to verify your identity before responding.

10Cookies and Website Tracking

Our website may use cookies and similar technologies to support essential website functionality and, where applicable, analyse website performance or measure visitor activity.

Where required by law, we will request your consent before placing non-essential cookies on your device. You may be able to manage your preferences through our website's cookie settings or your browser settings.

Please refer to our Cookie Policy for further information about the cookies and technologies used on this website, once that policy is available.

11Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or legal requirements.

The latest version will be published on our website: https://tvrroofingconstructionltd.co.uk/

We recommend reviewing this page periodically.